UPDATE OCTOBER 2026

The present General Terms and Conditions of Sale (GTCS) define the terms of booking, payment, stay and cancellation within Camping l’Albatros, located in La Plaine-sur-Mer. Any booking implies full, complete and unconditional acceptance of the GTCS, the campsite’s internal rules, and the rules of the swimming pool and facilities.

1° – SERVICES – RATES

We offer rental accommodations and bare pitches.

Rental Accommodation: Our prices include the rental of the accommodation according to the number of people (depending on the accommodation’s capacity), water, gas and electricity charges, parking for one vehicle, and access to the facilities.

A security deposit of €500 (€800 for the XXL private area) will be requested upon arrival via bank imprint. It will be cancelled no later than 7 days after your departure, with notification sent by email. However, we reserve the right to retain part or all of it in case of damage to the accommodation and/or its contents and/or equipment, as well as the right to deduct €100 (€200 for the XXL private area) for cleaning fees if cleaning has not been properly carried out upon departure.

Bare Pitches: This refers to a bare pitch for a tent, caravan or motorhome. The price of your stay is calculated based on a basic package for 2 people, which includes the installation of a tent or caravan or motorhome, one vehicle in addition to the tent or caravan, and access to the facilities.

Tent/caravan package: pitch for 2 people, 1 car with a tent or caravan. Motorhome package: pitch for 2 people with a motorhome.

A €10 security deposit will be requested upon arrival via bank imprint for the badge or key to the PMR/Nursery sanitary facilities. It will be cancelled no later than 7 days after your departure, with notification sent by email. We reserve the right to retain the amount in case of non-return.

Common Terms: Prices are expressed including VAT and do not include the tourist tax or the eco-contribution. Regardless of the chosen formula (accommodation or pitch), additional costs will be charged for bed linen and/or towels, extra vehicles, extra tents, pets, visitors, etc.

The contractual price owed by you is the one shown on your booking confirmation.

The tourist tax, collected for the municipality, is not included in the rates. Its amount is determined per person aged 18+ and per night.

The eco-contribution for environmental preservation and waste sorting is not included in the rates. Its amount is determined per person aged 3+ and per night.

Administrative fees included in the price at the time of booking apply to all stays of 7 days or more.

2° – BOOKING CONDITIONS

General Provisions: Our campsite offers family stays, and the accommodations are specifically designed for this purpose. By booking a stay, you agree to use the accommodations, pitches and/or facilities peacefully and not to cause any nuisance to other guests and/or staff.

For safety reasons, bookings for “integration weekends” or “group weekends” (more than 9 people) are not allowed, unless prior written consent is given by the campsite.

The booking of accommodation or a pitch is strictly personal. You may not sublet or transfer your booking without the campsite’s prior consent.

Booking Methods: You may book on our website www.albatros-camping.com or by phone.

Bookings made through the campsite’s website constitute booking requests. Following this, you will receive a first email from our partner Secureholiday, confirming only the receipt of your request and stating that it is being processed. The campsite reserves the right to accept or refuse any request depending on availability. A second email from Secureholiday will validate or refuse the booking. In case of unavailability, the campsite may send a counter-proposal via Secureholiday. This automatically cancels the initial booking request. For further information, please contact us directly.

Any booking request must be accompanied by a 30% deposit including the price including VAT of the reserved services. The booking only becomes contractual upon receipt by you of a written booking confirmation by email summarizing all information related to your stay.

• More than 30 days before arrival: you must pay a 30% deposit at the time of booking.

• Less than 30 days before arrival (last-minute booking): you must pay the full amount of your stay.

For any stay of 7 days or more, administrative fees of €15 apply and must be paid at booking; they remain due even in case of cancellation.

The deposit will be deducted from the total amount of the stay. The current VAT rate is 10%. Any change in the applicable VAT rate may result in a change in the price including VAT.

The balance of the stay must be paid in full on the day of arrival.

Excess payments in holiday vouchers will not be refunded.

Tourist tax payments will only be accepted in cash for last-minute bookings.

No discount will be granted in case of late arrival or early departure.

Option: You may request an option only by phone or email. It is accepted under the following conditions: validity period of 7 calendar days. After this period, the option automatically expires without prior notification, and the corresponding stay may be put back on sale.

No Right of Withdrawal: According to Article L.221-28 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering, and leisure services that must be provided on a specific date or period.

Maximum Capacity: For safety and insurance reasons, the number of occupants may not exceed the capacity provided for the type of accommodation or pitch reserved, newborns included. If we observe upon arrival that the maximum capacity is exceeded, we reserve the right to refuse access without refund.

Minors: Children remain under the full responsibility of their parents and/or accompanying adults throughout their stay. The campsite may only accept a booking for minors if they are accompanied by a legal guardian or responsible adult.

3° – PAYMENT TERMS

Accepted Payment Methods: You may pay your booking or stay in euros via the payment methods accepted on-site (credit card, bank transfer, or holiday vouchers).

Bank cheques are no longer accepted due to a high number of unpaid cheques.

Walk-in Customers: For stays without booking, you must pay your stay upon arrival. You must indicate the minimum duration of your stay at reception, with the possibility of extending depending on availability and reception opening hours.

No refund will be made in case of early departure.

4° – STAY

Rental Accommodation:

Accommodation may be occupied from 2 p.m. on the day of arrival and must be vacated before 10 a.m. on the day of departure.

In case of arrival before 2 p.m. and/or departure after 10 a.m., an additional night will be charged.

You must provide your own sheets and pillowcases for hygiene reasons.

Check-in inventories are carried out independently. Check-out inventories are carried out by our team and are mandatory (registration must be made at reception during your stay).

Any dissatisfaction regarding cleanliness and/or the general condition of the accommodation must be reported in writing within 24 hours of arrival. No claim will be accepted after this period.

Accommodation must be left clean upon departure; otherwise, cleaning fees (€100) may be deducted from your security deposit.

Tents are not allowed on rental accommodation pitches.

All accommodations are non-smoking.

The tenant must have liability insurance.

Bare Pitch:

The pitch may be occupied from 2 p.m. on the day of arrival and must be vacated before 12 p.m. on the day of departure.

In case of arrival before 2 p.m. and/or departure after 12 p.m., an additional night will be charged.

Maximum 6 people per pitch; beyond that, an additional pitch will be charged.

Any booking including a motorhome pitch and a tent is subject to double pricing. The total price corresponds to the addition of the tent/caravan package and the motorhome package. These two services are distinct, their rates are cumulative, and apply in full. The total amount is indicated at booking and appears on the invoice.

Charcoal barbecues and electric planchas are prohibited.

The tenant must have liability insurance.

Late Arrival / Early Departure:

In case of late arrival or early departure compared to the dates and times indicated on your booking confirmation, the full stay remains due. No refund will be granted.

Any late arrival must be reported in writing; otherwise, the accommodation or pitch becomes vacant 12 hours after the scheduled arrival time.

Pets:

Pets are accepted under conditions, up to 2 per accommodation or pitch, with an additional fee. They must not cause any nuisance (noise, hygiene, smell). They are strictly prohibited near the pools and in sanitary facilities. Dangerous or aggressive animals (categories 1 and 2) and “new pets” are not accepted.

You must present the animal’s up-to-date health record upon arrival. Pets must be kept on a leash at all times and must not be left alone in the accommodation or on the pitch.

Internal Rules:

You must comply with the campsite’s internal rules and the rules of the pool and facilities throughout your stay. We strongly recommend reading these documents before your stay; they are sent with the booking confirmation.

Service Unavailability:

Services and facilities (pool, snack bar, grocery store, entertainment, etc.) may not be available all year round, depending on weather conditions or force majeure. They may be temporarily unavailable during part or all of your stay.

Termination of Contract Due to Your Fault:

The booking contract will be automatically terminated if:

• You repeatedly fail to comply with the internal rules or pool rules after a formal notice. You must leave the accommodation or pitch within 24 hours of notification. No refund or compensation will be made.

• You fail to show up within 12 hours of the start of your stay without justification or notice.

We will dispose of your accommodation after 12 hours if we cannot reach you. All amounts paid will be retained; no refund will be made.

5° – MODIFICATION OF THE STAY

You may request to modify the dates and/or type of accommodation, provided your request is sent by email at least 21 days before the initial arrival date.

You must book a new stay during the same season, subject to availability and current rates. The initial stay may only be modified once. If you cannot attend the substituted stay, it will be considered cancelled; no refund will be made.

If the substituted stay is more expensive, you must pay the difference. Otherwise, the substituted stay is considered cancelled and the cancellation conditions apply. If the substituted stay is cheaper, we will retain the difference as compensation.

Any change regarding the number and/or age of participants must be notified in writing before arrival.

6° – CANCELLATION OF THE STAY

Cancellation by You

Any cancellation must be notified in writing (email, registered letter, etc.).

• More than 30 days before arrival: the deposit will be refunded, excluding administrative fees.

• Less than 30 days before arrival: the deposit and administrative fees will be retained.

For last-minute bookings (less than 30 days before arrival): the full amount of the stay will be retained.

If you interrupt your stay, no refund will be granted.

Cancellation by the Campsite

If we must cancel a confirmed booking, we will notify you as soon as possible by email; all amounts paid will be refunded in full within a specified period by bank transfer.

7° – CLAIMS – DISPUTES

Any claim related to a stay must be sent in writing by registered letter with acknowledgment of receipt within 20 days after the end of the stay.

In case of dispute and if no amicable solution is found within one month of receiving the claim, you may contact a consumer mediator free of charge within one year of sending your claim.

The mediator’s contact details are: Atlantique Médiation – 02 40 84 10 24.

8° – PERSONAL DATA

The processing of personal data carried out for booking purposes is governed by the Personal Data Protection Charter available in the Legal Notices.

You are informed that you have a specific right to oppose telephone solicitation by registering on the Bloctel list (https://www.bloctel.gouv.fr/).

9° – FINAL PROVISIONS

Printing or content errors may occur. We make every effort to provide photos and illustrations giving you an overview of the services and accommodations/pitches offered. These photos and illustrations are intended to give an idea of the category of services. Given the diversity of our accommodations and pitches, our website presents a general description and indicative photographs. For more details, please contact us. Accommodation surface areas are approximate and provided for information only.

We reserve the right to modify or supplement, at any time, all or part of these General Terms and Conditions of Sale. In such case, the new version will be available on the website with its effective date.